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It is not possible to install two versions of Working Papers on the same machines as this can cause issues when using Caseware.  Read More

The Cover Page will state that the accounts are unaudited based on the information entered into the Wizard. If the Cover Page incorrectly states that the accounts are unaudited this is either due to the audit requirement checklist having not yet... Read More

There are 2 common reasons that the accounts will not open when clicking on the fin stats button from the wizard. 1. The accounts document does not have the correct name in the document manager.  2. To check that the name is correct right-click on... Read More

A custom cover page will need to be used to include a logo. Click here for guidance on creating a custom cover page.  Once the cover page has been created the logo can be added as an image either in the custom cover page or on the face of the... Read More

If the figures are missing for the net income for the year. Open the Wizard and take the functionality updates.  See the article here on taking functionality updates.  Read More

CT-600 Error Message   To remove the error, the status of the person authorising the submission must be entered will show if the CT600 declaration is empty or needs re-entering. Read More

Cloud admins can check how many cloud licences and product licences are remaining by following the steps below.  1. Navigate to Settings from the side menu.    2. Then within the settings open the System section and click on Cloud billing.   ... Read More

If the error You can only provide a set of PDF accounts if you complete the 'No accounts reason' with the value of PDF accounts attached with explanation shows then the wrong option has been selected.    Navigate to the Completion and... Read More

When importing a trial balance from Excel, you have the option to round decimal figures to chosen Balance Sheet and Income Statement nominal account codes. 1. To use this functionality, tick the Round Balances option (under the Advanced... Read More

When posting a trial balance in £s and pence or € and cents, there will potentially be rounding differences that occur in the accounts. In order to clear rounding differences, you will need to first set a rounding tolerance. For guidance on... Read More